We are a business transformation consultancy.

We support client growth by better understanding customers,
driving alignment, and delivering momentum.

About Us

Our name comes from the coming together of a group of professionals with shared values and backgrounds across customer research, strategy consulting, brand marketing, and advertising.

We help businesses get unstuck and unlock their full potential. We work with leaders to set their north star and deliver their path to growth. We invest our time, expertise, passion (and sometimes our fees) to ensure strategy is activated and momentum is generated for growth.

Our core activities include:

  • Customer
    Experience
  • Advanced
    Analytics
  • Marketing
    Leadership
  • Operating
    Model Design
  • Big Idea
    Commercialization

Our Work

International Expansion for a Luxury Fashion Retailer

Results: Successful market entry, changing the luxury retail landscape in Canada with the #2 performing store in the chain.

Transforming Leading Heavy Equipment Dealer

Results: Transformed customer experience across physical & digital with focus on cost to serve.

Modernizing a Heritage Brand for a New Generation

Results: Reversed sales and market share decline in the first year and renovated 25 stores.

Growth Mandate for a Leading Boutique Hospitality Brand

Results: Double–digit growth for five consecutive years. Readers' Choice Awards: Top Hotels In Canada – Condé Nast Traveler.

Transforming the Largest Provider of Mobility

Results: Transformed key touchpoints across the customer experience to support continued growth into new markets.

Driving Adoption for Leading Health Tech Company

Results: 2x Employees, 230% revenue growth, and more than 2,000 healthcare facilities across three continents.

Transforming Marketing and Customer Experience of Free Trade Pioneer

Results: Successful growth in 2018, reversing downward trends across markets.

Growing Canada's Premiere Fine Foods Purveyor

Results: Tailored assortment by format, from food halls to full shop, based on customer needs and purchase occasion. Grew network from 2 to 6 stores in 12 months.

Contact Us

We welcome the opportunity to share our experiences and approach – combining leading design with Tier 1 strategy consulting.

General Inquiries and Careers

hello@reunioninc.com

Media Inquiries

media@reunioninc.com